Frequently Asked Questions
Got a Specific Question about Our Business or Product? Check these!

FAQ-Q 35x35

"Why does there seem like there is only a small amount of papaw in each pack?"

FAQ-A 40x35

"The fermentation process concentrates the powerful enzymes found in papaws. Hundreds of papaws are used to make one batch of concentrate. The fresh fermented concentrate cannot be applied directly to the skin. The concentrate must be distibuted within the carrier (petroleum jelly) to achieve the correct concentration for safe and effective application to the skin. It is the same as a pain relief tablet where a small amount of paracetamol (active ingredient) is contained in each tablet (carrier)."

FAQ-Q 35x35

"Can I use it on my lips?"

FAQ-A 40x35

"Lucas' Papaw Ointment is ideal for lips if you want to help heal or sooth inflamed, chapped or broken skin."

FAQ-Q 35x35

"Is Lucas' Papaw Ointment a moisturiser?"

FAQ-A 40x35

"Lucas' Papaw Ointment helps skin retain its own moisture which stops it from drying out. But the main benefits are the healing qualities of the product. It has no added moisturisers."

FAQ-Q 35x35

"Is the petroleum jelly safe?”

FAQ-A 40x35

"Lucas Papaw Ointment only uses pharmaceutical grade petroleum jelly that is strictly certified to ensure its safety and quality. USP grade Petrolatums are not mutagenic or toxic.

Petroleum jelly is the "carrier" that supports the active ingredient - fresh fermented papaw. Petroleum jelly does not block pores, is not carcinogenic or toxic. It has been affirmed to be non-comedogenic (does not block pores) and to not cause allergic reactions (American Academy of Dermatology Invitational on Comedogenicity, 1989)

More information and scientific studies about petroleum jelly can be found in many places online. Here are a few links for your further information:

FAQ-Q 35x35

"In what countries is Lucas Papaw Ointment Available?”

FAQ-A 40x35

"Lucas Papaw products are currently available for purchase from a range of chemists and retailers throughout Australia, New Zealand, Malaysia and Hong Kong."

FAQ-Q 35x35

"I can't find Lucas Papaw Ointment in my country - Can I buy it direct?”

FAQ-A 40x35

"If you are unable to source Lucas Papaw Ointment in your country or region you can order it directly from our factory. Orders can be a maximum of 850gms of product and the delivered goods are not permitted for resale. Please send your enquiries to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will assist you."

FAQ-Q 35x35

"Can I become a distributor for Lucas Papaw products in my country?”

FAQ-A 40x35

"Distribution opportunities are currently limited to countries where Lucas Papaw have officially registered our product with the relevant Health Department for that country. You can register your interest as a distributor by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we can keep you updated of opportunities in your area."

FAQ-Q 35x35

"What is the TGA? Why is this important?"

FAQ-A 40x35

"The TGA is the Therapeutic Goods Administration. They are the regulators in Australia of all therapeutic goods. When a product is listed with the TGA, as Lucas' Papaw Ointment is, the product must prove its effectiveness against any health claims made, and it must be audited against the Code of Good Manufacturing Practices. The TGA conducts audits on a regular basis to ensure safety and effectiveness of the product."

FAQ-Q Why are the barcodes different on the different sizes of Lucas' Papaw Ointment?

Barcodes on the packaging of the four sizes of Lucas’ Papaw Ointment differ in both the number of digits and the code itself.

15gm tubes and 75gm jars carry 8 digit barcodes. 25gm tubes and 200gm jars carry 13 digit barcodes.

All barcodes for the four product sizes commence with the GS1 (Global Standard for barcodes) prefix – 93 (for Australia) and are as follows:

  • 15gm tube – 9354 2807
  • 25gm tube - 9 316199 000037
  • 75gm jar - 9330 4917
  • 200gm jar - 9 316199 000020

If you have any questions about the legitimacy of the Lucas’ Papaw Remedies product you are buying, please bring it to the attention of our office through one of the following options.

1. Lucas’ Papaw Remedies website – Contact page: -

2. Lucas’ Papaw Remedies Facebook page:

3. Email:
- This e-mail address is being protected from spambots. You need JavaScript enabled to view it

4. Phone:
- (07) 3273 1549

5. Address:
- 15 Durbell Street, Acacia Ridge, Queensland, 4110, Australia

Thank you for your continued support of Lucas’ Papaw Ointment.



"Still Need Help finding What You are Looking For?"




Copy Cat Alert

Wow we are shocked at how dishonest some manufacturers can be.

We are asking our wonderful customers to be very careful when purchasing Lucas’ Papaw Ointment.  Our dedicated customers and supporters have let us know that there are now products for sale that look a lot like Lucas’ Papaw Ointment but are not.

Some tricky manufacturers are using our red packaging colour and setting up their black printing and placement of logos so that their products look a lot like the tried and trusted Lucas’ Papaw Ointment. One has even copied our round logo and put their own name in it! These manufacturers are trying to fool our loyal customers.  We have received numerous emails and letters from disappointed customers who have mistakenly picked up one of these copy cat brands.

You can be sure that our company, Lucas’ Papaw Remedies, only makes one terrific product – Lucas’ Papaw Ointment.  We concentrate hard on making Lucas’ Papaw Ointment the best it can be so we do not make any other forms of products.

If we ever have to change anything about our packaging, (for example this year we put a new seal on our 25gm tubes), we let our customers know in advance through our website,  and FaceBook page, .

Please be especially careful when you shop for Lucas’ Papaw Ointment to make sure you are picking up our trusted and effective brand.



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Lucas' Papaw Remedies and Lucas' Papaw Ointment are registered trademarks.
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