NEWS
New Online Store opens – Dr Lucas Pty Ltd

Always make sure you use safe and reliable websites if you are buying Lucas’ Papaw Ointment online. Many of our trusted retail outlets have an online presence where genuine product can be bought. We encourage you to continue to use platforms that are known to you to supply authentic...

READ MORE...

Got a Specific Question about Our Business or Product? Check these!

Q "Why does there seem like there is only a small amount of papaw in each pack?"
A

“The fermentation process concentrates the powerful enzymes found in papaws. Hundreds of papaws are used to make one batch of concentrate. The fresh fermented concentrate cannot be applied directly to the skin. The concentrate must be distibuted within the carrier (petroleum jelly) to achieve the correct concentration for safe and effective application to the skin. It is the same as a pain relief tablet where a small amount of paracetamol (active ingredient) is contained in each tablet (carrier).”

Q "Can I use it on my lips?"
A

“Lucas’ Papaw Ointment is ideal for lips if you want to help heal or sooth inflamed, chapped or broken skin.”

Q "Is Lucas' Papaw Ointment a moisturiser?"
A

“Lucas’ Papaw Ointment helps skin retain its own moisture which stops it from drying out. But the main benefits are the healing qualities of the product. It has no added moisturisers.”

Q "Is the petroleum jelly safe?”
A

“Lucas’ Papaw Ointment only uses pharmaceutical grade petroleum jelly that is strictly certified to ensure its safety and quality. USP grade Petrolatums are not mutagenic or toxic.

Petroleum jelly is the “carrier” that supports the active ingredient – fresh fermented papaw. Petroleum jelly does not block pores, is not carcinogenic or toxic. It has been affirmed to be non-comedogenic (does not block pores) and to not cause allergic reactions (American Academy of Dermatology Invitational on Comedogenicity, 1989)

More information and scientific studies about petroleum jelly can be found in many places online. Here are a few links for your further information:

https://www.sciencedirect.com/science/article/pii/0278691595001069

https://www.vaseline.us/faq.html

Q "In what countries is Lucas' Papaw Ointment Available?”
A

“Lucas’ Papaw products are currently available for purchase from a range of chemists and retailers throughout Australia, New Zealand, Taiwan, Malaysia, Singapore, Philippines and Hong Kong.”

Q "I can't find Lucas' Papaw Ointment in my country - Can I buy it direct?”
A

If you are unable to source Lucas Papaw Ointment in your country or region, and you don’t have a trusted online store where you are sure you are getting the genuine articles, then we can recommend the website Dr Lucas Pty Ltd – https://drlucas.com.au. This retailer buys directly from us and only sells Lucas’ Papaw Ointment. This seller guarantees all products are genuine and fresh from the manufacturing facility. They are based in Australia and use the reliable Australia Post for shipping. Orders must be for personal use only and can not be resold as Lucas’ Papaw Remedies strictly complies with import regulations for pharmaceuticals in all countries where our product is available for retail.

Q "Can I become a distributor for Lucas' Papaw products in my country?”
A

“Distribution opportunities are currently limited to countries where Lucas’ Papaw have officially registered our product with the relevant Health Department for that country. You can register your interest as a distributor by emailing us at info@lucaspapaw.com.au and we can keep you updated of opportunities in your area.”

Q "What is the TGA? Why is this important?"
A

“The TGA is the Therapeutic Goods Administration. They are the regulators in Australia of all therapeutic goods. When a product is listed with the TGA, as Lucas’ Papaw Ointment is, the product must prove its effectiveness against any health claims made, and it must be audited against the Code of Good Manufacturing Practices. The TGA conducts audits on a regular basis to ensure safety and effectiveness of the product.”

Q "Why are the barcodes different on the different sizes of Lucas' Papaw Ointment?"
A

Barcodes on the packaging of the four sizes of Lucas’ Papaw Ointment differ in both the number of digits and the code itself.

15gm tubes and 75gm jars carry 8 digit barcodes. 25gm tubes and 200gm jars carry 13 digit barcodes.

All barcodes for the four product sizes commence with the GS1 (Global Standard for barcodes) prefix – 93 (for Australia) and are as follows:

  • 15gm tube – 9354 2807
  • 25gm tube – 9 316199 000037
  • 75gm jar – 9330 4917
  • 200gm jar – 9 316199 000020

If you have any questions about the legitimacy of the Lucas’ Papaw Remedies product you are buying, please bring it to the attention of our office through one of the following options.

1. Lucas’ Papaw Remedies website – Contact page:
– https://lucaspapaw.com.au/contact/

2. Lucas’ Papaw Remedies Facebook page:
https://www.facebook.com/Lucas-Papaw-Remedies-449414955240453/

3. Email:
– info@lucaspapaw.com.au

4. Phone:
(07) 3273 1549

5. Address:
15 Durbell Street, Acacia Ridge, Queensland, 4110, Australia

Thank you for your continued support of Lucas’ Papaw Ointment.



"Still Need Help finding What You are Looking For?"
CONTACT US
NEWS
New Online Store opens – Dr Lucas Pty Ltd

Always make sure you use safe and reliable websites if you are buying Lucas’ Papaw Ointment online. Many of our trusted retail outlets have an online presence where genuine product can be bought. We encourage you to continue to use platforms that are known to you to supply authentic...

READ MORE...